More so than many- Deming, Juran, and Feigenbaum have shaped the way quality is viewed in the modern world. In my latest book, Insourcing Innovation, I write about the systematization and reduction of quality to a science (the book is about innovation but quality is discussed as well). This is an important evolutionary step as quality has historically been very much an art. Read about many of the key elements these three have introduced to the realm of quality in this talk I gave as keynote of an international quality conference hosted by Monterrey Tech in Monterrey, Mexico (2004). You’ll also be able to see some images of a few of the projects I have been involved with.

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